Propel Growth

The Review Response Diagnostic

Why the obvious advice about replying to reviews undersells the real problem, and how to audit where your reputation is actually leaking revenue.

  • The reframe: what an unanswered review really tells the next customer
  • A self-audit worksheet you fill in against your own review profile
  • A benchmark scale that interprets your result back to you
  • The reasoning behind every recommendation, not just the instruction
Related reading: The Sale Was Decided Before the Phone Rang

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